Refund and Returns Policy

At Edenessence, each fragrance is crafted with utmost care, ensuring the purity, artistry, and elegance you deserve. As perfumes are delicate, personal-use items, we kindly maintain a No Refund & No Return Policy once a product has been opened or used.

That said, your satisfaction means the world to us, and we will gladly assist in the following situations:

1. Transit Concerns – Should your order arrive damaged or leaked during delivery, we will arrange a replacement or provide a refund (Unboxing Video is mandatory).
2. Incorrect Item Received – In the rare event that you receive a product different from what you ordered, we will promptly correct it with an exchange or refund.
3. Order Cancellation (Before Dispatch) – If you choose to cancel your order before it leaves our facility, we will issue a full refund.
4. Order Cancellation (After Dispatch, Before Delivery) – If an order is cancelled after dispatch, courier and payment processing charges will be deducted, and the balance will be refunded.

A Few Gentle Reminders:

• Once a product has been opened or used, it cannot be returned or refunded.
• Damages caused by mishandling, improper storage, or usage are not covered under this policy.
• All requests must be shared with us within 24 hours of receiving your order.
• Once approved, your refund or replacement will be processed within 7 working days.

At Edenessence, we believe every fragrance should be as flawless as the experience it creates.
Thank you for trusting us with your scent journey.